Refund policy

RETURN AND REFUND POLICY

Last updated: October 16, 2026

1. RETURN PERIOD

You have 30 days from the date you receive your order to request a return. Beyond this timeframe, we unfortunately can no longer offer a refund or exchange.

If you reside in the European Union, you also benefit from a legal 14-day right of withdrawal starting from the receipt of your order, which you can exercise without providing any reason. Our 30-day policy is more favorable and applies in addition to this legal right, without replacing it.

2. CONDITION OF ACCEPTED ITEMS

To be eligible for a return, your item must be returned in its original condition, unworn and unwashed, with its original packaging and tags attached.

For hygiene reasons, worn or washed socks cannot be returned, except in the case of a manufacturing defect or an error on our part (see section 9).

3. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Gift cards;

  • Personalized or custom-made items;

  • Unsealed items after delivery that cannot be returned for hygiene reasons;

  • Items returned more than 30 days after delivery.

In certain cases, only a partial refund may be granted: any item that is not in its original condition, is damaged, or is missing parts for reasons not due to an error on our part.

4. HOW TO MAKE A RETURN

Email us at info@joinorva.com specifying your order number and the reason for the return. We will reply within 48 business hours with the instructions and the return address to use.

Important: Do not ship any package before receiving our confirmation and the return address. Any package sent without prior approval may be refused and returned to you at your expense.

A receipt or proof of purchase will be required. Please do not send your purchase back to the manufacturer.

5. RETURN SHIPPING COSTS

Return shipping costs are your responsibility, unless the item is defective, damaged, or an error occurred on our part, in which case we will cover them in full.

If you exercise your right of withdrawal, the initial delivery fees (corresponding to the standard delivery method) will be refunded to you in accordance with applicable regulations.

6. REFUNDS

Once your return is received and inspected, we will send you an email to confirm receipt and notify you whether your refund has been approved or rejected.

If approved, your refund will be processed back to your original payment method. We process refunds within a maximum of 14 days from receipt of the returned item or proof of its shipment. The time it takes for the refund to post to your account will then depend on your bank.

7. LATE OR MISSING REFUNDS

If you haven't received a refund yet:

  1. Check your bank account again;

  2. Contact your credit card company, as it may take a few days before your refund is officially posted;

  3. Contact your bank, as there is often a processing time before a refund is posted.

If you have completed all these steps and still have not received your refund, please contact us at info@joinorva.com.

8. SALE OR PROMOTIONAL ITEMS

Items purchased on sale or promotion benefit from the same rights of withdrawal and refund as regular-priced items. Refunds are processed based on the actual price paid.

9. DEFECTIVE OR DAMAGED ITEMS

If your item is defective, damaged, or if you received an item different from the one ordered, contact us at info@joinorva.com as soon as possible with your order number and a photo of the issue. We will then proceed with the replacement or refund of the item, with return shipping costs covered by us.

These provisions apply in addition to any statutory warranties to which you are entitled, including the legal warranty of conformity and the warranty against hidden defects applicable in your country of residence.

10. EXCHANGES

We replace items if they are defective, damaged, or for size errors, subject to stock availability. To request an exchange, email us at info@joinorva.com specifying your order number and the desired size.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

11. GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received and accepted.

If the item was not marked as a gift when purchased, the refund will be issued to the person who placed the order.

12. RETURN SHIPPING

We recommend using a trackable shipping service and keeping your proof of deposit. For any item valued over €75, insured shipping is advised.

We cannot be held responsible for packages lost or damaged during transit to us.

13. CONTACT

For any questions regarding this policy:

ORVA — Global Rizq LLC

1209 Mountain Rd Pl NE, Ste R

Albuquerque, NM 87110, United States

Email: info@joinorva.com